The customer has the right to return the products purchased from this online store at the expense of BALANTINAS DIMITRIS & CO., in the following cases:
- If mpalantinas.gr is responsible for the sale of incorrect products (due to an error in receiving the order, in pricing, in shipping, etc.). In this case, the customer may either not accept to receive the product from the beginning, or request its return. The products must be in excellent condition, sealed, complete and without any damage. The packaging of the returned product must be the one that normally accompanies the product and be in excellent condition.
- If mpalantinas.gr is responsible for the sale of poor quality products (damaged during transport, defective product, etc.). In this case, the customer may either not accept to receive the product from the beginning, or request its return. The products being returned must be in excellent condition, sealed, complete and without any damage. The packaging of the returned product must be the one that normally accompanies the product and must be in excellent condition. Furthermore, if the customer does not return the product, a new product will not be sent to him and the customer must make a new order/purchase. The product must be returned in the condition in which it was delivered.
In both of the above cases, the maximum return period may not exceed fourteen (14) calendar days from the date of receipt.
Returns of products at the customer's expense
The customer reserves the right to return the products he purchased, free of charge and without obligation to state the reason for which he wishes to return the products, within fourteen (14) calendar days from the date of receipt. In this case, he will be charged with the cost of returning the products. Returns will only be accepted if:
- sent an email to info@mpalantinas.gr or
- a free telephone call can be made to the online store at +30-24440-32000 within the above deadline.
The products that the customer wishes to return must be in the exact same condition in which they were received, i.e. without their packaging having been unsealed or tampered with. In the event of a return of the products, the refund corresponding to the products ordered by the customer will be completed within 30 days from the date that mpalantinas.gr receives the returned products. The refund can also be made by crediting the customer's bank account, which he will notify mpalantinas.gr promptly and in writing.
Generally:
In any case of product return, the customer is obliged to deliver intact and in excellent condition all the documents that accompanied the product (e.g. Invoice Receipt, Retail Receipt, marketing material or any other promotional material, etc.).
Personal Data
The management and protection of the personal data of users of the mpalantinas.gr websites and services are governed by the terms of this document, as well as by the relevant provisions of national legislation [Law 2472/1997, Presidential Decree 207/1998. Presidential Decree 79/2000 and Article 8 of Law 2819/2000] and the European Union’s General Data Protection Regulation (GDPR) (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. Translated with DeepL.com (free version)
This Regulation repeals Directive 95/46/EC (General Data Protection Regulation) (OJ L 119, 4.5.2016, p. 1).
